Saves time for you and your customers
A customer portal allows a secure and efficient way to get information which bypasses queues and waiting on return calls or emails. Your ERP and Customer Management systems contain the information that your customers are typically looking for. Copies of invoices, due dates, order status, inventory quantity, placing orders, reviewing past orders, initiating or status of a support case are generally at the top of the list when I ask business owners what absorbs most of support staff’s time. A portal enables your customers to get this information without emailing or calling your company.